FAQ

Wagered FAQ – Frequently Asked Questions & Detailed Answers

Every question you have about using Wagered — fees, bonuses, cricket betting, Live Casino — all answered in one place, clearly and simply.

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How Wagered Can Help You

Each section contains detailed information and solutions that are easy to find

Payments & Charges

Everything you need to know about deposit timelines for bKash, Nagad, and Rocket, what to do if a deposit fails, and how withdrawals work.

Live Casino

How to play Baccarat, Roulette, and Blackjack with real dealers, what the rules are, and which game to start with.

Sports Betting

Everything you need to know about cricket and football betting, what happens when a match is cancelled, and in-play betting.

Bonuses & Promotions

How to claim your bonus, what the wagering requirement means, and a breakdown of how much you need to bet before withdrawing your bonus.

Account Management

Answers to all questions about opening and closing accounts, rules on multiple accounts, KYC verification, and account security.

Support & Help

If the FAQ doesn't have your answer, get direct help via 24/7 live chat or email. Average response time is under 5 minutes.

FAQ

Click on any question below to expand the full answer.

We couldn't find the question you're looking for. Please contact Support.

Deposits to Wagered via bKash, Nagad, or Rocket are usually within 1–5 minutes credited to your account. Occasionally, network issues or payment gateway delays may extend this to 15–30 minutes.

If your deposit hasn't arrived, follow the steps below:

  1. Note down your bKash/Nagad/Rocket transaction ID (TrxID) – available in your messages or the app's transaction history.
  2. Log in to Wagered and Deposit History Check your status. If it shows "Pending", please wait a little longer.
  3. If it still hasn't arrived after 30 minutes, via Live Chat Share your TrxID and amount. The support team will resolve it within 5 minutes.
  4. If a deposit fails completely — meaning the amount was deducted from bKash but never credited — the usual resolution is Refunded within 24 hours arrives. If it doesn't, send a screenshot to support@wagered.biz.
Tip: Always use the correct reference number when making a deposit. An incorrect reference will delay manual crediting.

Wagered's Live Casino lets you play in real time with live dealers over HD video streaming. Here's a step-by-step guide for beginners:

  1. Log In then select "Live Casino" from the menu.
  2. Choose a game: To get started Baccarat The simplest option — just bet on Player, Banker, or Tie.
  3. To join a table Chip Amount Select your amount (starting from as low as ৳100) and click to place your bet.
  4. The dealer will deal the cards, results will be calculated automatically, and any winnings will be credited to your wallet instantly.

Popular Live Games: Baccarat, Teen Patti, Andar Bahar, Roulette, Blackjack, and Live Dragon Tiger.

A stable internet connection (at least 4G) is required to play on mobile. Using the app gives you even smoother video quality.

The following policy applies when a match is cancelled or incomplete during Sports Betting at Wagered:

  • Match cancelled before kick-off: The full stake is returned to your account — no deductions.
  • Match abandoned after kick-off (less than 50% completed): In most cases, the bet is voided and your full stake is refunded.
  • Match abandoned after 50% completion: In many cases the result stands as valid — for example, if a cricket match is decided by the Duckworth-Lewis method, that result is considered final.
  • In-play betting interrupted mid-match: The bet is typically voided and the stake is returned.

Bet refunds typically take 24–48 hours applies. To see the exact rules, Terms & Conditions Read the terms or ask Support.

The wagering requirement (or rollover) is a multiplier that determines the total amount you need to bet before you can withdraw your bonus funds.

Example: Say you deposit ৳1,000 and receive a 100% bonus, giving you ৳1,000 in bonus funds. With a 20x wagering requirement:

  • Bonus Amount: ৳1,000
  • Total wagering required: ৳1,000 × 20 = ৳20,000
  • Once ৳20,000 in bets are completed, the bonus becomes withdrawable.

A few important things to note:

  • Slot games generally count towards wagering at 100% counted .
  • Live Casino Table Games 10–50% counted may occur.
  • Sports Betting wagers count toward wagering requirements, but odds must be 1.5 or higher.
  • Bonuses have an expiry period (typically 30 days); any unused bonus will be forfeited once it expires.

Your current wagering progress for active bonuses can be found in your account's in the Bonus section you will see.

Cricket betting is the most popular section on Wagered. Bets are available for all major matches including the World Cup, IPL, and BPL.

How to place cricket bets:

  1. Log in → select "Sports" → choose "Cricket".
  2. You'll see a list of ongoing and upcoming matches. Click on the match you want.
  3. Select your bet type, enter the amount, and tap the "Confirm Bet" button.

Available bet types in cricket:

  • Match Winner: Which team will win.
  • Toss Winner: Who will win the toss.
  • Total Runs: Over/Under – whether the total runs will be above or below a set number.
  • Top Batter/Bowler: Who will score the most runs or take the most wickets.
  • Live / In-Play: Bet on every ball while the match is in progress.
  • First Over Runs: How many runs will be scored in the first over.

Special bonuses and enhanced odds are available during IPL and BPL seasons — Promotions Page Keep an eye on it.

Wagered is committed to responsible gaming. Whether you need a short break or want to close your account permanently, both options are available:

Temporary Break (Cooling-Off):

  • Go to Profile → Responsible Gaming → select "Cooling-Off Period".
  • You can take a break for 24 hours, 1 week, 1 month, or up to 6 months.
  • You will not be able to log in during this period. Your balance will remain intact.

Self-Exclusion (long-term closure):

  • Enable self-exclusion from the Responsible Gaming section.
  • All bonuses and marketing communications will be paused during this period.

Permanent account closure:

  • Email support@wagered.biz with the subject line "Close Account".
  • Withdraw your balance first. Once an account is closed, getting your funds back is generally very difficult.
  • KYC-verified accounts are typically closed within 48 hours.

Wagered's policy is One account per person only. If the same person opens two accounts, both may be suspended and balances frozen.

However, two different people in the same household can each open an account, subject to the following conditions:

  • Each person's own National ID Card (NID) must be met.
  • Each person's own Mobile Number & Email must be used.
  • Using separate payment methods is also advisable — sharing the same bKash number across accounts can cause verification issues.
  • Running two accounts from the same device or IP address may flag the system as suspicious — it's best to notify support in advance.
Important: Betting on behalf of others or using multiple accounts to claim bonus benefits is a violation of Wagered's terms and conditions. If detected, all associated accounts and winnings will be voided.
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Wagered FAQ – Answers to All Your Questions

Joining any online platform for the first time naturally comes with a lot of questions — that's completely normal. The Wagered FAQ page was built exactly for this reason, providing Bangladeshi members with clear, detailed, and practical answers to the most commonly asked questions.

Payment questions are among the most common — "I made a deposit but my balance hasn't updated" or "I requested a withdrawal but the money hasn't arrived." This FAQ section walks you through payment issues step by step. Most problems can be resolved on your own, but if not, support is always there to help.

Bonuses can be confusing. Claiming one is easy, but withdrawing it requires understanding the wagering requirement. Wagered's FAQ breaks it down with a worked example so you can calculate it yourself.

Cricket is Bangladesh's national passion. Betting on cricket at Wagered may seem a bit overwhelming for newcomers, but the FAQ has a detailed guide covering how to find matches, what types of bets are available, and how to join in on live betting.

A lot of people are curious about Live Casino but assume it's complicated. It isn't. The FAQ walks you through everything from start to finish, step by step.

If you can't find an answer in the FAQ, Wagered's 24/7 live chat support is always on hand. Average response time is under 3 minutes.

Please note: Wagered will never ask for your password, OTP, or bank details over the phone or via messages. Anyone requesting this information in Wagered's name is a scammer. Report it immediately to support@wagered.biz.
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